Talkdesk is a cloud-based contact center software that supports omnichannel customer support. It is available for both desktop and mobile devices and integrates with CRM systems like Salesforce and Zendesk.
Talkdesk’s predictive and proactive outbound engagement suite features power, preview and predictive dialing modes to optimize lead list penetration. It also provides call monitoring, call barge and call whisper capabilities. Leaderboards allow supervisors to gamify KPIs and promote friendly competition among agents.
Flexible Work Hours
Talkdesk offers flexible work hours and flexible schedules to accommodate a variety of lifestyles and life stages. The company also provides a range of other benefits to its employees, including health, dental, and vision insurance.
In addition, Talkdesk’s call center software has been designed to be simple to set up and use. The platform is cloud-based, which means it can be deployed in just a few weeks. In addition, the company’s customer support is top-notch.
Talkdesk’s latest GenAI innovation demonstrates the company’s commitment to simplify AI and deliver innovation specialized to customer experience (CX). It is integrated with the agent desktop, so it can automatically provide real-time, precise answers to customers, guide agents through processes faster, and increase self-service efficiency. It also enables enterprises to train and fine-tune their GenAI models more easily and comprehensively without the need for coding experience. This is a huge advantage for companies looking to improve CX and agent productivity.
Paid Time Off
Talkdesk offers a paid time off policy that is designed to help employees balance work and life. This benefits both employee mental health and productivity. It also helps reduce absenteeism and improve employee retention rates.
PTO is usually based on hours worked and classified for different types of leave like sick time, vacation time, and personal days. The company also decides whether unused PTO will expire or roll over to the next year.
The PTO policy should also clearly state how employees can request leave and how much notice they need to give. It should also include a list of common reasons that requests may be denied.
Using Talkdesk Phone, businesses can easily bring advanced call center functionality to their existing UCaaS solution and improve employee productivity. The integration enables agents to view a customer’s contact history and details before the call connects, which helps them provide faster and more personalized service. Additionally, the integration automatically updates contacts, notes, and tasks in Talkdesk and Help Scout.
Paid holidays are days off with pay that companies offer their employees as part of their compensation package. They vary by region and country, as well as by employee seniority and company policy. Some companies offer a set number of paid holidays, while others provide floating holiday time that allows workers to take a day off in honor of religious or cultural holidays that may not be listed as company-paid holidays.
Employers can also choose to offer paid sick days. While they aren’t required to do so, many businesses include them as a way to show employees that they value their health and wellbeing. As a result, these benefits are often ranked among the top three most important for workers by job-seekers and employers alike. This makes it a great benefit to offer, especially for millennials who value work-life balance and flexible scheduling.
Talkdesk is a cloud-based end-to-end contact center software solution used by over 1,800 companies around the world. Its powerful omnichannel support, customization and integration capabilities, and historical and real-time reporting and analytics make it an ideal choice for mid-sized and large call centers.
Customers can easily be routed to the right representative through the platform’s IVR, ACD, and skills-based routing technologies. Additionally, the platform provides agents with comprehensive customer information, including purchase history and call details, so that they can provide high-quality service.
In addition, Talkdesk has a robust 401K plan that offers employees the opportunity to save for retirement. The company also offers other financial wellness programs, such as payroll advances and student loan refinancing. These programs can help employees deal with cash emergencies and prevent them from tapping into their retirement savings. Moreover, the company also provides its employees with access to unbeatable deals at more than 250 retailers. This allows them to save money while enjoying the benefits of working at Talkdesk.